DETERMINANTS OF MOBILE PAYMENT USAGE OF TENANTS AT FOODCOURT AND STUDENT HOUSE AT CATHOLIC UNIVERSITY OF DE LA SALLE MANADO

Abstract

The purpose of this research is to determine the usage of mobile payment and the determinants influencing the usage. This research is a quantitative descriptive that explaining the phenomena through data collecting and analyzed by using statistical methods. The population of this research is the tenants operating and actively doing business at Catholic University of De La Salle Manado especially in Foodcourt area and Student House area. Data collection method used in this research is questionnaires distributed to all of the tenants in the designated area. the result of partial test concluded that performance expectation, effort expectation, social influence, perceived risk, and perceived cost don’t have a significant influence on behavioral intention to use mobile payment. This also means that hypothesis one through hypothesis five is rejected. Perceived trust in the only variable that has a significant influence on behavioral intention to use mobile payment, and the hypothesis six is accepted. Based on simultaneous test, the result shows that all the independent variables have a significant influence on behavioral intention to use mobile payment. This also means that the hypothesis seven is accepted. Even though there are a few tenants show is not using mobile payment as their payment methods, but this research could provide some insights as a recommendation for them to use mobile payment. Based on the observation of researcher, the insignificant partial tests of a few variables caused by the small population of this research, so it is recommended for future research to increase the population size to get the more comprehensive understanding of these variables in this research.